Peter J. Sluka is an Operational Excellence and Six Sigma Master Black Belt Expert who:  

• focuses on business transformation, operations management, call center management and finance.
• led business transformation organizations for American Express Business Travel, American Express Consumer Card and Travel Impressions, an American Express Company, consistently outperforming established targets. 
• has 24 years of combined work history with American Express, having most recently worked as the Chief Operating Officer of Travel Impressions an American Express Company, one of the nation’s largest tour operators with destinations worldwide. 
• improves conversion rates
• increases productivity
• re-engineers capacity
• redesigns call centers and balanced scorecards 
• establishes an offshore back office operation.  

Here's a sampling of our offerings: 
Book - The Service Journey
Get quantity discounts on The Service Journey a service strategy book. 
Cost:  as low as $6 / book
Service Training & Presentations
Schedule training  Customized leadership or employee customer service training and presentations are available. 
Cost:  as low as $10 / attendee. 
Consulting Services
Schedule a Client Experience Service Audit  We'll spend two days at your company auditing your firm's customer service delivery.  You will receive a customized report which assesses your firm's service strengths and weaknesses, identifies quick-hits & prioritizes recommendations.   
Cost:  $5000 plus travel.  

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