Susan Hoekstra & Associates

(201)445-2445 shoekstra@theservicejourney.com
Author:  The Service Journey
Client Experience & Customer Service Presenter Customer Service Expert & Consultant
Peter Sluka 
Master Black Belt Six Sigma
Operational Excellence Expert

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Client Experience Offerings  

Your clients' experience can help grow your company and differentiate you from your competition.  We can help you save time and money by focusing on what is important to your clients' experience and help you implement an excellent client's experience and customer service strategy.  Just click on the links below for more information.

 Client Experience Presentations & Customer Service Training
One key component for success in any client experience program is communication.  By engaging the audience and challenging audience members to ignite the possibilities, amazing things happen with your clients' experience.  Take advantage of interactive, customized key-note speeches, presentations and customer service training for front-line staff and leaders within the organization.  Change the culture in the process.

  Consulting services 
There is a lot involved with delivering excellent customer service.  After all, if it were simple, everyone would be doing it.  Focusing on what is important, and developing effective, impactful programs that positively impact your clients are paramount to delivering a great customer experience and will differentiate you from your competition.  Let us help you identify your key differentiators and develop a customized service delivery program. 

Information & quantity discounts on The Service Journey
The Service Journey is a unique book in that it tells you step by step how to offer a differentiated service experience for your clients.  In addition to identifying the high-level client experience service strategy, it also delivers 50 customer service tactics, many of which are easy and free to implement, requiring no monetary resources.   We'd be happy to offer quantity discounts as low as $6 per book, so everyone on your team can be aligned with differentiating your clients' experience.

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