1 - 2 hour interactive client experience presentation

Through an interactive presentation and great and poor service experiences, audience members walk away inspired to deliver excellent service.

Specifics:  audience size maximum 200 people; 2 – 3 presentations per day; customized for your audience & objectives.

Objectives

·        Understand the importance of great service

·        Value the significance of service standards when delivering a great customer service experience

·        Be able to identify the triggers of Proactive Service

Cost for a full day is $5,000 plus travel
That's less than $10 per attendee! *

2 day Client Experience Leadership Class

Through a combination of interactive client experience presentations, pre-work and break-out sessions, participants walk away with a customized service strategy ready to be implemented.  

Specifics:  class size should remain relatively small to encourage maximum participation; approximately 15 – 20 senior managers; Pre-work is completed a week before the class by class members. 

Objectives

·         Identify customized elements of excellent service

·         Identify gaps in current service delivery and customer service program

·         Identify causes for those client experience gaps

·         Identify a high-level  customer service strategy for eliminating gaps & ensuring a differentiated service culture